The Managing Director of AZ Logistics, Dr Azeez Mustapha, has revealed that the company’s dedication to professionalism, integrity, and solution-driven service has resulted in a steady stream of referrals from satisfied clients — a key factor that continues to drive its business growth.
Speaking at the monthly roundtable forum of the Congress of Nigerian Maritime Media Practitioners (CONMMEP) in Lagos, Dr Mustapha explained that the logistics firm has carved a niche in the maritime sector by prioritising customer satisfaction and building a reputation for reliability.
With more than 23 years of experience in maritime logistics, Dr Mustapha narrated the company’s evolution from a modest two-person operation to a 25-staff enterprise providing services in customs clearance, maritime shipping, international freight forwarding, importing documentation, and business consultancy across sectors such as aviation, automotive, and energy.
“Our primary focus is problem-solving. We don’t make excuses; we deliver results,” he said. “To the glory of God, most of our clients come to us through referrals. When someone recommends your service, it speaks either of your personal credibility or the value of your delivery. We take great pride in both.”
He noted that AZ Logistics covers a broad range of operations, including perishable goods logistics, documentation, and import-export services. The company, he said, offers end-to-end solutions that give clients peace of mind through prompt and stress-free deliveries.
“Freight forwarding is the backbone of every economy,” Dr Mustapha asserted. “It’s not just about moving goods; it’s about facilitating trade, bridging the gap between manufacturers and consumers.”
While discussing challenges in the sector, he decried the prevalence of untrained practitioners, calling for stricter enforcement of regulations and enhanced professional training.
“Unfortunately, many of those who started in this profession did so without any formal training, and that legacy continues to affect us. Some regulatory agencies still see freight forwarding through an outdated lens,” he said.
Referencing a seminar organised by the Council for the Regulation of Freight Forwarding in Nigeria (CRFFN), Dr Mustapha stressed the importance of continuous education and professional development in the sector.
“The government must do more to ensure only competent hands are licensed. Some so-called clearing agents operate without proper offices and are nowhere to be found when issues arise. This misrepresentation tarnishes our image,” he said.
He cited an example from 2008, involving a delayed shipment to Hong Kong handled by a third party. Despite not being directly responsible, AZ Logistics refunded the client to uphold its corporate integrity. “That is the standard we maintain,” he concluded.