Zenith Bank Plc has announced the successful completion of a major technology infrastructure upgrade, positioning itself with what it describes as the most advanced IT system in Nigeria’s banking industry. This enhancement is expected to significantly elevate the customer experience, enabling the bank to deliver faster, safer, and more efficient services across all channels.

The bank expressed sincere gratitude to its customers for their understanding and patience throughout the upgrade period, acknowledging any inconveniences they may have experienced. The announcement was made through a social media post on Wednesday, signed by the Group Managing Director/CEO, Dame Dr. Adaora Umeoji, OON.

Dr. Umeoji emphasized the bank’s commitment to excellence in customer service, stating, “We undertook this upgrade to ensure we can offer our customers the best possible service.” She reassured customers that Zenith Bank is dedicated to ongoing innovation to meet customer needs seamlessly.

In her message, Dr. Umeoji stated, “On behalf of the Board, Management, and Staff of Zenith Bank PLC, I would like to thank you for your patience and support during our IT infrastructure migration to a new and more robust operating system. We are truly grateful for the trust and confidence you have placed in us.”

She further explained that the upgrade was an essential step to enhance service delivery and enrich the banking experience across all Zenith Bank’s touchpoints. Dr. Umeoji added, “While I regret the inconveniences and challenges you faced during and immediately after our migration, I am pleased to inform you that Zenith Bank PLC now has the best technology infrastructure in the industry.”

Zenith Bank’s commitment to innovation and service excellence continues, as the bank assures its customers that their needs remain a priority and promises to deliver value-added services promptly and securely.