Unity Bank Plc’s Managing Director/CEO, Mrs. Tomi Somefun, has reaffirmed the bank’s dedication to going “Above and Beyond” in customer service, celebrating the efforts of frontline staff in delivering exceptional service during this year’s Customer Service Week.
In her message marking the event, Mrs. Somefun praised the bank’s frontline teams for translating Unity Bank’s Customer Service Charter into actions that foster a culture of responsiveness and partnership with clients. She expressed deep gratitude to the bank’s loyal customers for their trust and support, which have played a pivotal role in Unity Bank’s growth and success.
“This year’s theme, ‘Above and Beyond,’ aligns perfectly with our mission at Unity Bank, where our customers are at the heart of everything we do,” Somefun stated. She also highlighted the bank’s ongoing investment in innovation, promising the rollout of new tools and strategies in the coming months to further enhance customer experiences. “Whether it’s through improved digital platforms or personalized services, we are committed to enhancing the way you bank with us,” she added.
Acknowledging the critical role of customer service teams, Somefun commended their dedication and professionalism, stating that their consistent effort to go beyond the call of duty has been instrumental in building lasting relationships with customers. “Our staff are the reason why customers continue to choose Unity Bank.”
Chief Customer Service Officer, Elfrida Igebu, also shared insights from the week, emphasizing how Unity Bank’s commitment to exceeding customer expectations has set the bank apart. “Our focus on personalizing experiences and showing genuine empathy has fostered lasting connections with our customers.”
Throughout the week, from October 7 to 11, Unity Bank celebrated both its customers and staff across over 200 branches nationwide. The celebration included rewarding outstanding staff members and reflecting on the theme *“Above and Beyond,”* which further strengthened team bonds and enhanced professional capabilities.
Over recent years, Unity Bank has maintained a focus on customer-centric innovation, introducing products like the multilingual USSD banking service *7799# and the UniFi mobile banking solution, which have made banking more convenient for customers. The bank’s digital channels continue to evolve with new features aimed at delivering top-notch service and enhancing the overall banking experience.
As Unity Bank concludes this year’s Customer Service Week, it remains steadfast in its commitment to keeping customers at the center of its operations and ensuring that every interaction is a testament to excellence and care.
