In a significant effort to enhance trade and boost confidence among shippers, the Nigeria Customs Service (NCS) engaged with freight agents at Tin-Can Island Port (TCIP) on Thursday. The meeting, spearheaded by the Customs Area Controller (CAC) at TCIP, Comptroller Dera Nnadi mni, brought together a diverse group of stakeholders, including representatives from the Association of Nigeria Licensed Customs Agents (ANLCA), National Association of Government Approved Freight Forwarders (NAGAFF), and African Association of Professional Freight Forwarders and Logistics of Nigeria (APFFLON).
Comptroller Nnadi emphasized the necessity of the dialogue, aiming to collectively review and improve port operations continuously. He highlighted the recent opening of the Tin-Can/Mile 2 access road as a significant enhancement for TCIP, encouraging shippers to utilize the port more due to improved efficiency and ease of doing business.
“The meeting was an opportunity to congratulate our core stakeholders, the freight forwarders, and to review our activities for optimal performance,” Nnadi said. “With the dynamic nature of port operations and frequent changes in regulations, continuous engagement with stakeholders is crucial.”
To address operational shortcomings, the Command will introduce a suggestion box for stakeholders to provide anonymous feedback without fear of victimization. Additionally, the Public Relations Office will collaborate with the Enforcement and Customs Intelligence Units to resolve disputes and intervene when stakeholders are aggrieved.
Nnadi noted significant improvements in service delivery, particularly the turnaround time for trucks bearing containers, which has increased to enable multiple trips per day. He also mentioned the implementation of an automated pedestrian access control system at Five Star Logistics Terminal to enhance security and efficiency.
“We emphasized the need for voluntary compliance and collective integrity among freight agents and Customs officers,” Nnadi stated. “Effective trade facilitation is key to service delivery, and both parties have a responsibility to promote the port for increased patronage.”
National Chairman of the NAGAFF Elders Council, Prince Ignatius Nwachukwu, also spoke, encouraging participants to share the insights and strategies discussed with their workers and association members. He addressed previous perceptions of the TCIP Customs boss as tough, clarifying that Comptroller Nnadi prioritizes national interest and effective port operations.
“Spread the word to your colleagues and association members,” Nwachukwu urged. “Understanding and cooperation are essential for improving port operations and encouraging shippers to patronize TCIP.”
The meeting underscored the collective responsibility of Customs officials and freight forwarders to enhance service delivery and market the port, ensuring it remains a viable hub for import and export activities.